Returns & Exchanges
RETURN POLICY
- The product must not show any evidence of wear and must be returned with all its original tags attached. To ensure that your boots don't show any signs of wear, be sure to walk only in carpeted areas until you are sure they fit properly. Avoid any kind of hard flooring as it may scuff the soles of the boots.
- Items must be returned within 30 days of the date received.
- A return shipping fee will be deducted from your refund when a prepaid UPS return label is issued by Double Bar S. If it's defective or we have made a mistake, the fee will be waived.
- Original shipping and handling charges are non-refundable.
- Make sure the product is in its original packaging, (e.g. boot box), and place it in its original shipping box or original bag. Boot boxes may not be returned with tape or any other shipping labels on them, doing so will result in a restocking fee.
- From the time your item has been received in our warehouse, please allow up to 3 business days for your return to be processed. As soon as your return is received and processed you will receive an email confirmation.
- If purchased from a store or event we can only refund the original form of payment, and only with the original sales receipt. Cash will be refunded with a check. We apologize for any inconvenience. Returns received without a receipt will be returned to the customer.
- If you purchased online and want to return it in a store, you may do so for a refund or store credit.
- Returns of orders paid by Affirm or PayPal will be credited back to the original payment method, so you may re-order at your convenience.